Buenas tardes,
Anteriormente había escrito indicando que tenia problemas con la wifi ya que sin ningún motivo aparente me indicaba que no tenia conexión acceso a internet y parecia que se había resuelto pero parece que no es así.
Vuelvo a tener este problema y la única forma que hay para recuperar el acceso a internet es reiniciar el router. Este problema se produce en todos los dispositivos a la vez.
Saludos.
Perdonad, creo que este mensaje debería ir haberlo escrito en el soporte a fibra óptica.
Editado 20-12-2017 17:42
Editado 20-12-2017 17:42
Buenas tardes @franbarbosa:
Como indicaba @JulioC-Movistar en el hilo anterior es conveniente resetear el router. No veo que esté hecho, realícelo de la siguiente manera:
También ayudaría la captura de pantalla que solicitaba Julio en el hilo anterior.
Saludos.
Si necesitas soporte técnico en averías de Móvil, Fijo, Movistar+ o Internet Fijo (cobre o fibra), puedes acceder a nuestro apartado de Soporte Técnico o rellenar este formulario. También puedes contactar con nosotros llamando al 1002.
Si necesitas contratar Fibra Óptica, comprobar tu cobertura Adsl y Fibra, o ver información sobre la instalación de la fibra visita nuestra página ADSL y Fibra en movistar.es
Buenas,
Ya he realizado el reset del router. Supongo que tendré que esperar un tiempo para comprobar si ha solucionado algo.
La aplicación que indicaba Julio no la puedo instalar en el portatil.
Saludos.
Vale dejamos el hilo abierto unos días.
Esa aplicación es sólo para móvil. Para portatil puede ejecutar el comando "netsh wlan show all" en la consola de windows (pantalla negra) y envíeme el resultado como texto.
Saludos.
Si necesitas soporte técnico en averías de Móvil, Fijo, Movistar+ o Internet Fijo (cobre o fibra), puedes acceder a nuestro apartado de Soporte Técnico o rellenar este formulario. También puedes contactar con nosotros llamando al 1002.
Si necesitas contratar Fibra Óptica, comprobar tu cobertura Adsl y Fibra, o ver información sobre la instalación de la fibra visita nuestra página ADSL y Fibra en movistar.es
Aquí tienes el resultado:
Wireless System Information Summary
(Time: 20/12/2017 18:22:35 Romance Standard Time)
=======================================================================
============================== SHOW DRIVERS ===========================
=======================================================================
Interface name: Wireless Network Connection
Driver : Broadcom BCM4352HMB 802.11ac 2x2 Wi-Fi Adapter
Vendor : Broadcom
Provider : Broadcom
Date : 17/10/2016
Version : 7.35.351.0
INF file : oem187.inf
Type : Native Wi-Fi Driver
Radio types supported : 802.11ac 802.11a 802.11n 802.11g 802.11b
FIPS 140-2 mode supported : Yes
802.11w Management Frame Protection supported : Yes
Hosted network supported : No
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP
WPA-Enterprise TKIP
WPA-Enterprise CCMP
WPA-Personal TKIP
WPA-Personal CCMP
WPA2-Enterprise TKIP
WPA2-Enterprise CCMP
WPA2-Personal TKIP
WPA2-Personal CCMP
Vendor defined Vendor defined
Vendor defined Vendor defined
IHV service present : Yes
IHV adapter OUI : [00 10 18], type: [00]
IHV extensibility DLL path: C:\WINDOWS\System32\bcmihvsrv64.dll
IHV UI extensibility ClSID: {aaa6dee9-31b9-4f18-ab39-82ef9b06eb73}
IHV diagnostics CLSID : {00000000-0000-0000-0000-000000000000}
Wireless Display Supported: Yes (Graphics Driver: Yes, Wi-Fi Driver: Yes)
=======================================================================
============================= SHOW INTERFACES =========================
=======================================================================
There is 1 interface on the system:
Name : Wireless Network Connection
Description : Broadcom BCM4352HMB 802.11ac 2x2 Wi-Fi Adapter
GUID : 15fc09a7-4e65-4e7e-822b-cb60a058255e
Physical address : 28:c2:dd:8d:92:63
State : connected
SSID : MOVISTAR_D184
BSSID : 8c:0c:a3:41:d1:84
Network type : Infrastructure
Radio type : 802.11n
Authentication : WPA-Personal
Cipher : CCMP
Connection mode : Auto Connect
Channel : 11
Receive rate (Mbps) : 144
Transmit rate (Mbps) : 58.5
Signal : 100%
Profile : MOVISTAR_D184
Hosted network status : Not available
=======================================================================
=========================== SHOW HOSTED NETWORK =======================
=======================================================================
Hosted network settings
-----------------------
Mode : Allowed
SSID name : "-------"
Max number of clients : 100
Authentication : WPA2-Personal
Cipher : CCMP
Hosted network status
---------------------
Status : Not available
=======================================================================
============================= SHOW SETTINGS ===========================
=======================================================================
Wireless LAN settings
---------------------
Show blocked networks in visible network list: Yes
Only use GP profiles on GP-configured networks: No
Hosted network mode allowed in WLAN service: Yes
Allow shared user credentials for network authentication: Yes
Block period: Not Configured.
Auto configuration logic is enabled on interface "Wireless Network Connection"
MAC randomization disabled on interface Wireless Network Connection
=======================================================================
============================== SHOW FILTERS ===========================
=======================================================================
Allow list on the system (group policy)
---------------------------------------
SSID: "-----", Type: Infrastructure
Allow list on the system (user)
-------------------------------
SSID: "-----", Type: Infrastructure
Block list on the system (group policy)
---------------------------------------
<None>
Block list on the system (user)
-------------------------------
<None>
=======================================================================
=========================== SHOW CREATEALLUSER ========================
=======================================================================
Everyone is allowed to create all user profiles.
=======================================================================
============================= SHOW PROFILES ===========================
=======================================================================
Profiles on interface Wireless Network Connection:
Group policy profiles (read only)
---------------------------------
-------
User profiles
-------------
All User Profile : ------
All User Profile : ------
All User Profile : WLAN_7C7A
All User Profile : MOVISTAR_687F
All User Profile : MOVISTAR_D184
All User Profile : ------
All User Profile : ------
All User Profile : ------
All User Profile : ------
All User Profile : WLAN_F608
All User Profile : iPhone de Francisco
=======================================================================
========================== SHOW PROFILES NAME=* =======================
=======================================================================
Profile ------- on interface Wireless Network Connection:
=======================================================================
Applied: All User Profile
Profile information
-------------------
Version : 1
Type : Wireless LAN
Name : ----------
Control options :
Connection mode : Connect automatically
Network broadcast : Connect even if this network is not broadcasting
AutoSwitch : Switch to more preferred network if possible
MAC Randomization : Disabled
Connectivity settings
---------------------
Number of SSIDs : 1
SSID name : "------"
Network type : Infrastructure
Radio type : [ Any Radio Type ]
Vendor extension : Not present
Security settings
-----------------
Authentication : WPA2-Enterprise
Cipher : CCMP
Authentication : WPA2-Enterprise
Cipher : Unknown
Security key : Absent
802.1X : Enabled
EAP type : Microsoft: Protected EAP (PEAP)
802.1X auth credential : Machine or user credential
Cache user information : Yes
Cost settings
-------------
Cost : Unrestricted
Congested : No
Approaching Data Limit : No
Over Data Limit : No
Roaming : No
Cost Source : Default
Profile ------- on interface Wireless Network Connection:
=======================================================================
Applied: All User Profile
Profile information
-------------------
Version : 1
Type : Wireless LAN
Name : -------
Control options :
Connection mode : Connect automatically
Network broadcast : Connect only if this network is broadcasting
AutoSwitch : Do not switch to other networks
MAC Randomization : Disabled
Connectivity settings
---------------------
Number of SSIDs : 1
SSID name : "-------"
Network type : Infrastructure
Radio type : [ Any Radio Type ]
Vendor extension : Not present
Security settings
-----------------
Authentication : WPA2-Enterprise
Cipher : CCMP
Authentication : WPA2-Enterprise
Cipher : Unknown
Security key : Absent
802.1X : Enabled
EAP type : Pulse Secure: EAP-TTLS
802.1X auth credential : Machine or user credential
Cache user information : No
Cost settings
-------------
Cost : Unrestricted
Congested : No
Approaching Data Limit : No
Over Data Limit : No
Roaming : No
Cost Source : Default
Profile ------ on interface Wireless Network Connection:
=======================================================================
Applied: All User Profile
Profile information
-------------------
Version : 1
Type : Wireless LAN
Name : -------
Control options :
Connection mode : Connect automatically
Network broadcast : Connect only if this network is broadcasting
AutoSwitch : Do not switch to other networks
MAC Randomization : Disabled
Connectivity settings
---------------------
Number of SSIDs : 1
SSID name : "------"
Network type : Infrastructure
Radio type : [ Any Radio Type ]
Vendor extension : Not present
Security settings
-----------------
Authentication : WPA2-Personal
Cipher : CCMP
Authentication : WPA2-Personal
Cipher : Unknown
Security key : Present
Cost settings
-------------
Cost : Unrestricted
Congested : No
Approaching Data Limit : No
Over Data Limit : No
Roaming : No
Cost Source : Default
Profile WLAN_7C7A on interface Wireless Network Connection:
=======================================================================
Applied: All User Profile
Profile information
-------------------
Version : 1
Type : Wireless LAN
Name : WLAN_7C7A
Control options :
Connection mode : Connect automatically
Network broadcast : Connect only if this network is broadcasting
AutoSwitch : Do not switch to other networks
MAC Randomization : Disabled
Connectivity settings
---------------------
Number of SSIDs : 1
SSID name : "WLAN_7C7A"
Network type : Infrastructure
Radio type : [ Any Radio Type ]
Vendor extension : Not present
Security settings
-----------------
Authentication : WPA-Personal
Cipher : CCMP
Security key : Present
Cost settings
-------------
Cost : Unrestricted
Congested : No
Approaching Data Limit : No
Over Data Limit : No
Roaming : No
Cost Source : Default
Profile MOVISTAR_687F on interface Wireless Network Connection:
=======================================================================
Applied: All User Profile
Profile information
-------------------
Version : 1
Type : Wireless LAN
Name : MOVISTAR_687F
Control options :
Connection mode : Connect automatically
Network broadcast : Connect only if this network is broadcasting
AutoSwitch : Do not switch to other networks
MAC Randomization : Disabled
Connectivity settings
---------------------
Number of SSIDs : 1
SSID name : "MOVISTAR_687F"
Network type : Infrastructure
Radio type : [ Any Radio Type ]
Vendor extension : Not present
Security settings
-----------------
Authentication : WPA-Personal
Cipher : CCMP
Security key : Present
Cost settings
-------------
Cost : Unrestricted
Congested : No
Approaching Data Limit : No
Over Data Limit : No
Roaming : No
Cost Source : Default
Profile MOVISTAR_D184 on interface Wireless Network Connection:
=======================================================================
Applied: All User Profile
Profile information
-------------------
Version : 1
Type : Wireless LAN
Name : MOVISTAR_D184
Control options :
Connection mode : Connect automatically
Network broadcast : Connect only if this network is broadcasting
AutoSwitch : Do not switch to other networks
MAC Randomization : Disabled
Connectivity settings
---------------------
Number of SSIDs : 1
SSID name : "MOVISTAR_D184"
Network type : Infrastructure
Radio type : [ Any Radio Type ]
Vendor extension : Not present
Security settings
-----------------
Authentication : WPA-Personal
Cipher : CCMP
Security key : Present
Cost settings
-------------
Cost : Unrestricted
Congested : No
Approaching Data Limit : No
Over Data Limit : No
Roaming : No
Cost Source : Default
Profile -------- on interface Wireless Network Connection:
=======================================================================
Applied: All User Profile
Profile information
-------------------
Version : 1
Type : Wireless LAN
Name : ---------
Control options :
Connection mode : Connect automatically
Network broadcast : Connect even if this network is not broadcasting
AutoSwitch : Switch to more preferred network if possible
MAC Randomization : Disabled
Connectivity settings
---------------------
Number of SSIDs : 1
SSID name : "--------"
Network type : Infrastructure
Radio type : [ Any Radio Type ]
Vendor extension : Not present
Security settings
-----------------
Authentication : WPA2-Enterprise
Cipher : CCMP
Authentication : WPA2-Enterprise
Cipher : Unknown
Security key : Absent
802.1X : Enabled
EAP type : Microsoft: Protected EAP (PEAP)
802.1X auth credential : Machine or user credential
Cache user information : Yes
Cost settings
-------------
Cost : Unrestricted
Congested : No
Approaching Data Limit : No
Over Data Limit : No
Roaming : No
Cost Source : Default
Profile ------- on interface Wireless Network Connection:
=======================================================================
Applied: All User Profile
Profile information
-------------------
Version : 1
Type : Wireless LAN
Name : -------
Control options :
Connection mode : Connect automatically
Network broadcast : Connect only if this network is broadcasting
AutoSwitch : Do not switch to other networks
MAC Randomization : Disabled
Connectivity settings
---------------------
Number of SSIDs : 1
SSID name : "---------"
Network type : Infrastructure
Radio type : [ Any Radio Type ]
Vendor extension : Not present
Security settings
-----------------
Authentication : WPA2-Enterprise
Cipher : CCMP
Authentication : WPA2-Enterprise
Cipher : Unknown
Security key : Absent
802.1X : Enabled
EAP type : Microsoft: Protected EAP (PEAP)
802.1X auth credential : Machine credential
Cache user information : Yes
Cost settings
-------------
Cost : Unrestricted
Congested : No
Approaching Data Limit : No
Over Data Limit : No
Roaming : No
Cost Source : Default
Profile -------- on interface Wireless Network Connection:
=======================================================================
Applied: All User Profile
Profile information
-------------------
Version : 1
Type : Wireless LAN
Name : -------
Control options :
Connection mode : Connect automatically
Network broadcast : Connect only if this network is broadcasting
AutoSwitch : Do not switch to other networks
MAC Randomization : Disabled
Connectivity settings
---------------------
Number of SSIDs : 1
SSID name : "--------"
Network type : Infrastructure
Radio type : [ Any Radio Type ]
Vendor extension : Not present
Security settings
-----------------
Authentication : WPA-Personal
Cipher : TKIP
Security key : Present
Cost settings
-------------
Cost : Unrestricted
Congested : No
Approaching Data Limit : No
Over Data Limit : No
Roaming : No
Cost Source : Default
Profile ------on interface Wireless Network Connection:
=======================================================================
Applied: All User Profile
Profile information
-------------------
Version : 1
Type : Wireless LAN
Name : ------
Control options :
Connection mode : Connect automatically
Network broadcast : Connect even if this network is not broadcasting
AutoSwitch : Do not switch to other networks
MAC Randomization : Disabled
Connectivity settings
---------------------
Number of SSIDs : 1
SSID name : "-------"
Network type : Infrastructure
Radio type : [ Any Radio Type ]
Vendor extension : Not present
Security settings
-----------------
Authentication : WPA2-Enterprise
Cipher : CCMP
Authentication : WPA2-Enterprise
Cipher : Unknown
FIPS mode : Disabled
Security key : Absent
802.1X : Enabled
EAP type : Microsoft: Protected EAP (PEAP)
802.1X auth credential : Machine or user credential
Cache user information : Yes
Cost settings
-------------
Cost : Unrestricted
Congested : No
Approaching Data Limit : No
Over Data Limit : No
Roaming : No
Cost Source : Default
Profile WLAN_F608 on interface Wireless Network Connection:
=======================================================================
Applied: All User Profile
Profile information
-------------------
Version : 1
Type : Wireless LAN
Name : WLAN_F608
Control options :
Connection mode : Connect automatically
Network broadcast : Connect only if this network is broadcasting
AutoSwitch : Do not switch to other networks
MAC Randomization : Disabled
Connectivity settings
---------------------
Number of SSIDs : 1
SSID name : "WLAN_F608"
Network type : Infrastructure
Radio type : [ Any Radio Type ]
Vendor extension : Not present
Security settings
-----------------
Authentication : WPA-Personal
Cipher : CCMP
Security key : Present
Cost settings
-------------
Cost : Unrestricted
Congested : No
Approaching Data Limit : No
Over Data Limit : No
Roaming : No
Cost Source : Default
Profile iPhone de Francisco on interface Wireless Network Connection:
=======================================================================
Applied: All User Profile
Profile information
-------------------
Version : 1
Type : Wireless LAN
Name : iPhone de Francisco
Control options :
Connection mode : Connect automatically
Network broadcast : Connect only if this network is broadcasting
AutoSwitch : Do not switch to other networks
MAC Randomization : Disabled
Connectivity settings
---------------------
Number of SSIDs : 1
SSID name : "iPhone de Francisco"
Network type : Infrastructure
Radio type : [ Any Radio Type ]
Vendor extension : Not present
Security settings
-----------------
Authentication : WPA2-Personal
Cipher : CCMP
Authentication : WPA2-Personal
Cipher : Unknown
Security key : Present
Cost settings
-------------
Cost : Unrestricted
Congested : No
Approaching Data Limit : No
Over Data Limit : No
Roaming : No
Cost Source : Default
=======================================================================
======================= SHOW NETWORKS MODE=BSSID ======================
=======================================================================
Interface name : Wireless Network Connection
There are 14 networks currently visible.
SSID 1 : MOVISTAR_D184
Network type : Infrastructure
Authentication : WPA-Personal
Encryption : CCMP
BSSID 1 : 8c:0c:a3:41:d1:84
Signal : 100%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 2 :
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : e8:8d:28:5f:08:e4
Signal : 19%
Radio type : 802.11n
Channel : 116
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54
SSID 3 : WLAN5GH_8260
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : d8:61:94:c0:82:61
Signal : 16%
Radio type : 802.11n
Channel : 112
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54
SSID 4 : MiFibra-18C5-5G
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : e0:51:63:0b:18:c8
Signal : 60%
Radio type : 802.11ac
Channel : 108
Basic rates (Mbps) : 6 12
Other rates (Mbps) : 9 18 24 36 48 54
SSID 5 : MOVISTAR_PLUS_5E96
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : e0:41:36:ba:5e:97
Signal : 12%
Radio type : 802.11ac
Channel : 100
Basic rates (Mbps) : 6 12
Other rates (Mbps) : 9 18 24 36 48 54
SSID 6 : MOVISTAR_PLUS_E16D
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 98:97:d1:a9:e1:76
Signal : 96%
Radio type : 802.11ac
Channel : 100
Basic rates (Mbps) : 6 12
Other rates (Mbps) : 9 18 24 36 48 54
SSID 7 : vodafone6D50_5G
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 78:94:b4:88:6d:55
Signal : 9%
Radio type : 802.11ac
Channel : 60
Basic rates (Mbps) : 6 12
Other rates (Mbps) : 9 18 24 36 48 54
SSID 8 : vodafone4570_5G
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 78:81:02:43:45:75
Signal : 10%
Radio type : 802.11ac
Channel : 36
Basic rates (Mbps) : 6 12
Other rates (Mbps) : 9 18 24 36 48 54
SSID 9 : devolo-f4068db0b9a0
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : f4:06:8d:b0:b9:a0
Signal : 100%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 10 : MOVISTAR_CFD1
Network type : Infrastructure
Authentication : WPA-Personal
Encryption : CCMP
BSSID 1 : f8:8e:85:cf:cf:d2
Signal : 60%
Radio type : 802.11n
Channel : 8
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 11 : JAZZTEL_sg6K
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 38:d8:2f:f3:46:b6
Signal : 18%
Radio type : 802.11n
Channel : 6
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 12 : vodafone6D50
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 78:94:b4:88:6d:51
Signal : 12%
Radio type : 802.11n
Channel : 4
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 13 : HUAWEI-B310-B4E3
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 24:00:ba:bc:b4:e3
Signal : 15%
Radio type : 802.11n
Channel : 3
Basic rates (Mbps) : 1 2
Other rates (Mbps) : 5.5 6 9 11 12 18 24 36 48 54
SSID 14 : MOVISTAR_E16D
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 98:97:d1:a9:e1:6e
Signal : 13%
Radio type : 802.11n
Channel : 1
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
=======================================================================
======================= SHOW INTERFACE CAPABILITIES ===================
=======================================================================
Wireless System Capabilities
----------------------------
Number of antennas connected to the 802.11 radio (value not available)
Max number of channels the device can operate on, simultaneously (value not available)
Co-existence Support : Unknown
Wireless Device Capabilities
----------------------------
Interface name: Wireless Network Connection
WDI Version (Windows) : 0.1.1.4
WDI Version (IHV) : 0.1.0.1
Firmware Version : wl0: Oct 17 2016 08:22:07 version 2016.10.17 (r665250)
Station : Supported
Soft AP : Not supported
Network monitor mode : Not supported
Wi-Fi Direct Device : Supported
Wi-Fi Direct GO : Supported
Wi-Fi Direct Client : Supported
Protected Management Frames : Supported
DOT11k neighbor report : Supported
ANQP Service Information Discovery : Supported
Action Frame : Supported
Diversity Antenna : Not Supported
IBSS : Not Supported
Promiscuous Mode : Not Supported
P2P Device Discovery : Not Supported
P2P Service Name Discovery : Not Supported
P2P Service Info Discovery : Not Supported
P2P Background Discovery : Not Supported
P2P GO on 5 GHz : Not Supported
ASP 2.0 Service Name Discovery : Not Supported
ASP 2.0 Service Information Discovery : Not Supported
IP Docking Capable : Not Supported
FIPS : Supported
Instant Connect : Supported
Dx Standby NLO : Supported
Extended Channel Switch Announcement : Supported
Function Level Reset : Not Supported
Platform Level Reset : Not Supported
Bus Level Reset : Not Supported
MAC Randomization : Supported
Fast Transition : Supported
MU-MIMO : Not Supported
Miracast Sink : Supported
BSS Transition (802.11v) : Not Supported
IHV Extensibility Module Configured : Supported
Number of Tx Spatial Streams : 0
Number of Rx Spatial Streams : 0
Number of Concurrent Channels Supported : 0
P2P GO ports count : 1
P2P Clients Port Count : 1
P2P Max Mobile AP Clients : 128
Max ANQP Service Advertisements Supported : 0
Co-existence Support : Bluetooth has priority
Hay una red llamada devolo-f4068db0b9a0 que puede ser un repetidor supongo que será suyo porque sino es raro que tenga una potencia tan alta en su domicilio.
Quitando eso parece estar en un buen canal el 11 en este momento.
Si necesitas soporte técnico en averías de Móvil, Fijo, Movistar+ o Internet Fijo (cobre o fibra), puedes acceder a nuestro apartado de Soporte Técnico o rellenar este formulario. También puedes contactar con nosotros llamando al 1002.
Si necesitas contratar Fibra Óptica, comprobar tu cobertura Adsl y Fibra, o ver información sobre la instalación de la fibra visita nuestra página ADSL y Fibra en movistar.es
Hola,
Ese red no es mía 😞
En el tiempo que ha transcurrido desde que he reseteado el router lo que veo, por ejemplo, es que si estoy viendo una pelicula en la app de movistar+ en el ipad, esta se queda parada y se pone como a buscar red. La app me decia que no tenía conexión a internet.
Saludos.
No se preocupe se lo acabo de cambiar al canal 13.
¡Pruebe ahora a ver si va mejor!
Si necesitas soporte técnico en averías de Móvil, Fijo, Movistar+ o Internet Fijo (cobre o fibra), puedes acceder a nuestro apartado de Soporte Técnico o rellenar este formulario. También puedes contactar con nosotros llamando al 1002.
Si necesitas contratar Fibra Óptica, comprobar tu cobertura Adsl y Fibra, o ver información sobre la instalación de la fibra visita nuestra página ADSL y Fibra en movistar.es
Ok. Miro a ver como va y te digo si mejora el rendimiento.
Muchas gracias.
De acuerdo. Espero sus comentarios.
Si necesitas soporte técnico en averías de Móvil, Fijo, Movistar+ o Internet Fijo (cobre o fibra), puedes acceder a nuestro apartado de Soporte Técnico o rellenar este formulario. También puedes contactar con nosotros llamando al 1002.
Si necesitas contratar Fibra Óptica, comprobar tu cobertura Adsl y Fibra, o ver información sobre la instalación de la fibra visita nuestra página ADSL y Fibra en movistar.es
Buenos días:
No hemos tenido más noticias suyas, espero que su duda haya quedado resuelta, si para mañana no hemos recibido noticia en contra lo daremos por solucionado y cerraremos el hilo, si se encuentra el hilo cerrado y sigue con problemas no dude en ponerse en contacto de nuevo con nosotros en Soporte Técnico Banda Anch.
Si considera que alguna de las respuestas es la solución a su duda o problema, le agradecería que la marque clicando en el botón "Aceptar como solución" con esa acción ayudará a otros usuarios que puedan tener el mismo problema.
Saludos.
Si necesitas soporte técnico en averías de Móvil, Fijo, Movistar+ o Internet Fijo (cobre o fibra), puedes acceder a nuestro apartado de Soporte Técnico o rellenar este formulario. También puedes contactar con nosotros llamando al 1002.
Si necesitas contratar Fibra Óptica, comprobar tu cobertura Adsl y Fibra, o ver información sobre la instalación de la fibra visita nuestra página ADSL y Fibra en movistar.es
Buenas tardes,
Estoy fuera durante esta semana por lo que no puedo verificar que se haya solucionado.
Independientemente de esto, y tiendo en cuenta que no es culpa de los técnicos que nos atendeis con la mejor de vuestras intenciones, me parece de verguenza que estando pagando una mensualidad de 146€ tenga que estar reclamandoos cada cierto tiempo que se me dé un servicio más o menos decente.
Tengo que perder mi tiempo, que es tan valioso como el de cualquier otro, en revisar configuraciones, dispositivos, conexiones etc. ¿Tanto cuesta poner unos dispositivos acordes al servicio que estoy pagando?
Y lo mismo puedo decir del servicio de movistar+, cuando no es la app, es el mando que tarda mil años en funcionar correctamente, o no me deja entrar porque parece que hay otro dispositivo conectado o cualquier otro problema que se os ocurra.
Espero que no me pidáis una encuesta de satisfacción porque no será muy satisfactoria.
A mi vuelta de vacaciones revisaré lo que me indicas aunque, visto lo visto, mejor revisaré si me doy de baja y busco una opción que al menos me cobre por el servicio y no por las expectativas que se esperan de ese servicio.
Saludos.
Editado 02-01-2018 8:58
Editado 02-01-2018 8:58
De acuerdo, espero una semanamás antes de cerrar el hilo.
Sobre el wifi tenga en cuenta que nuestra única responsabilidad es el correcto funcionamiento del router, que emita correctamente con la potencia estipulada (100mW). El resto depende de la red interior del cliente, de las interferencias existentes, en su caso hay 14 dispositivos compitiendo por 13 canales ocupando en la norma 802.11n 5 canales de anchura de banda cada cliente.
Saludos.
Si necesitas soporte técnico en averías de Móvil, Fijo, Movistar+ o Internet Fijo (cobre o fibra), puedes acceder a nuestro apartado de Soporte Técnico o rellenar este formulario. También puedes contactar con nosotros llamando al 1002.
Si necesitas contratar Fibra Óptica, comprobar tu cobertura Adsl y Fibra, o ver información sobre la instalación de la fibra visita nuestra página ADSL y Fibra en movistar.es