ONT reseting every 2 hours

[mkessler]

Hello,

I am from Germany and we just moved to Barcelona. I have Movistar Fibra with 300 MBit since 19.8.2015.

I have a ONT Alcatel-Lucent I240G-T and this device is rebooting/resetting about every 2 hours. Then it needs about 2 or 3 attempts and then the internet and telephone is back. This need about 5 to 10 Minutes. In this time I can't use anything and all calls are interrupted.

Can you please help me? I can't speak spanish by now, so please answer in english. I also can't use the telefone support because this is only in spanish... 😞

Thank you for your help,

Matthias

[TecnicoMovistarTV-Movistar]

Hola mkessler:

Para poder atenderte necesitamos tus datos. Te dejo un enlace para enviárnoslos de modo privado:

Envío de datos privados

Nombre titular , NIF , teléfono fijo , móvil de contacto.

Saludos

Chus

--------------------------------------------------------

Hello mkessler

We need your data. There is a link to send in privately

Envío de datos privados

Name of the holder, NIF or passport, landline phone, mobile phone

Looking forward to hearing from you

Chus

[TecnicoMovistarTV-Movistar]

Hi mkessler

I've opened a complaint with this number: 20150119053412/1

Regards