Sospechas problemas router

[kapde]

Hola,

Desde hace algunos días estamos teniendo problemas de conectividad varios. Desde caídas de acceso Internet, fallos intermitentes a ciertos sitios web, fallos de nuestras VPNs...

Llevo días cazando fantasmas y empiezo a sospechar del router:

Device Information

Hardware VersionSoftware VersionActivated Configuration base onSystem TimeSystem UptimeCPU LoadsTotal RAM (KB)Free RAM (KB)

REV5

ES_g11.8_RTF_TEF001_V6.28_V008_CA

TEF_ES_V007

2021/04/30 01:42:40

6 day(s), 17:01:16

6.59, 6.55, 6.38

255468

102828

Lo único raro que veo es un montón de logs tal que:

Apr 30 01:38:37 (none) user.crit syslog: [DPM] Q: 976, 3906.552, [APT] E: 976, adapter_main.c:8539, fail WdwGetRadioCfg(), ret: Error
Apr 30 01:38:37 (none) user.err syslog: [DPM] E: 976, 3906.552, wdw_api.c:1957, fail to AspIilExecute(), err = UNKNOWN_DST_ID
Apr 30 01:38:37 (none) user.crit syslog: [DPM] Q: 976, 3906.552, [APT] E: 976, adapter_main.c:8636, fail WdwGetRadioFeatureCfg(), ret: Error
Apr 30 01:38:37 (none) user.err syslog: [DPM] E: 976, 3906.552, wdw_api.c:2140, fail to AspIilExecute(), err = UNKNOWN_DST_ID
Apr 30 01:38:37 (none) user.crit syslog: [DPM] Q: 976, 3906.562, [APT] E: 976, adapter_main.c:8731, fail WdwGetRadioAttribute(), ret: Error
Apr 30 01:38:37 (none) user.err syslog: [DPM] E: 976, 3906.562, wdw_api.c:2140, fail to AspIilExecute(), err = UNKNOWN_DST_ID
Apr 30 01:38:37 (none) user.crit syslog: [DPM] Q: 976, 3906.562, [APT] E: 976, adapter_main.c:8901, fail WdwGetRadioAttribute(), ret: Error
Apr 30 01:38:37 (none) user.err syslog: [DPM] E: 976, 3906.562, wdw_api.c:2140, fail to AspIilExecute(), err = UNKNOWN_DST_ID
Apr 30 01:38:37 (none) user.crit syslog: [DPM] Q: 976, 3906.562, [APT] E: 976, adapter_main.c:8945, fail WdwGetRadioAttribute(), ret: Error
Apr 30 01:38:37 (none) user.err syslog: [DPM] E: 976, 3906.562, wdw_api.c:2140, fail to AspIilExecute(), err = UNKNOWN_DST_ID
Apr 30 01:38:37 (none) user.crit syslog: [DPM] Q: 976, 3906.562, [APT] E: 976, adapter_main.c:9049, fail WdwGetRadioAttribute(), ret: Error
Apr 30 01:38:37 (none) user.err syslog: [DPM] E: 976, 3906.562, wdw_api.c:2140, fail to AspIilExecute(), err = UNKNOWN_DST_ID
Apr 30 01:38:37 (none) user.crit syslog: [DPM] Q: 976, 3906.562, [APT] E: 976, adapter_main.c:9100, fail WdwGetRadioAttribute(), ret: Error
Apr 30 01:38:37 (none) user.err syslog: [DPM] E: 976, 3906.562, wdw_api.c:2140, fail to AspIilExecute(), err = UNKNOWN_DST_ID
Apr 30 01:38:37 (none) user.crit syslog: [DPM] Q: 976, 3906.562, [APT] E: 976, adapter_main.c:9290, fail WdwGetRadioAttribute(), ret: Error
Apr 30 01:38:37 (none) user.err syslog: [DPM] E: 976, 3906.582, wdw_api.c:4360, fail to AspIilExecute(), err = UNKNOWN_DST_ID
Apr 30 01:38:37 (none) user.crit syslog: [DPM] Q: 976, 3906.582, [APT] E: 976, adapter_main.c:11290, fail WdwSyncQtnSONiQSlaveDev(), ret: Error
Apr 30 01:38:37 (none) user.err syslog: [DPM] E: 976, 3906.582, dpm_model_db.c:1667, fail to AdpTefWifiRoamingSyncSlave()
Apr 30 01:38:47 (none) user.err syslog: [DPM] E: 976, 3916.692, wdw_api.c:2964, fail to AspIilExecute(), err = UNKNOWN_DST_ID
Apr 30 01:38:47 (none) user.crit syslog: [DPM] Q: 976, 3916.692, [APT] E: 976, adapter_main.c:14089, fail WdwGetWpsCfg(), ret: Error
Apr 30 01:38:47 (none) user.err syslog: [DPM] E: 976, 3916.692, wdw_api.c:1957, fail to AspIilExecute(), err = UNKNOWN_DST_ID
Apr 30 01:38:47 (none) user.crit syslog: [DPM] Q: 976, 3916.692, [APT] E: 976, adapter_main.c:8447, fail WdwGetRadioFeatureCfg(), ret: Error
Apr 30 01:38:47 (none) user.err syslog: [DPM] E: 976, 3916.692, wdw_api.c:1864, fail to AspIilExecute(), err = UNKNOWN_DST_ID
Apr 30 01:38:47 (none) user.crit syslog: [DPM] Q: 976, 3916.692, [APT] E: 976, adapter_main.c:8539, fail WdwGetRadioCfg(), ret: Error
Apr 30 01:38:47 (none) user.err syslog: [DPM] E: 976, 3916.692, wdw_api.c:1957, fail to AspIilExecute(), err = UNKNOWN_DST_ID
Apr 30 01:38:47 (none) user.crit syslog: [DPM] Q: 976, 3916.692, [APT] E: 976, adapter_main.c:8636, fail WdwGetRadioFeatureCfg(), ret: Error
Apr 30 01:38:47 (none) user.err syslog: [DPM] E: 976, 3916.692, wdw_api.c:2140, fail to AspIilExecute(), err = UNKNOWN_DST_ID
Apr 30 01:38:47 (none) user.crit syslog: [DPM] Q: 976, 3916.692, [APT] E: 976, adapter_main.c:8731, fail WdwGetRadioAttribute(), ret: Error
Apr 30 01:38:47 (none) user.err syslog: [DPM] E: 976, 3916.692, wdw_api.c:2140, fail to AspIilExecute(), err = UNKNOWN_DST_ID
Apr 30 01:38:47 (none) user.crit syslog: [DPM] Q: 976, 3916.692, [APT] E: 976, adapter_main.c:8901, fail WdwGetRadioAttribute(), ret: Error
Apr 30 01:38:47 (none) user.err syslog: [DPM] E: 976, 3916.692, wdw_api.c:2140, fail to AspIilExecute(), err = UNKNOWN_DST_ID
Apr 30 01:38:47 (none) user.crit syslog: [DPM] Q: 976, 3916.692, [APT] E: 976, adapter_main.c:8945, fail WdwGetRadioAttribute(), ret: Error
Apr 30 01:38:47 (none) user.err syslog: [DPM] E: 976, 3916.702, wdw_api.c:2140, fail to AspIilExecute(), err = UNKNOWN_DST_ID
Apr 30 01:38:47 (none) user.crit syslog: [DPM] Q: 976, 3916.702, [APT] E: 976, adapter_main.c:9049, fail WdwGetRadioAttribute(), ret: Error
Apr 30 01:38:47 (none) user.err syslog: [DPM] E: 976, 3916.702, wdw_api.c:2140, fail to AspIilExecute(), err = UNKNOWN_DST_ID
Apr 30 01:38:47 (none) user.crit syslog: [DPM] Q: 976, 3916.702, [APT] E: 976, adapter_main.c:9100, fail WdwGetRadioAttribute(), ret: Error
Apr 30 01:38:47 (none) user.err syslog: [DPM] E: 976, 3916.702, wdw_api.c:2140, fail to AspIilExecute(), err = UNKNOWN_DST_ID
Apr 30 01:38:47 (none) user.crit syslog: [DPM] Q: 976, 3916.702, [APT] E: 976, adapter_main.c:9290, fail WdwGetRadioAttribute(), ret: Error
Apr 30 01:38:47 (none) user.err syslog: [DPM] E: 976, 3916.702, wdw_api.c:2964, fail to AspIilExecute(), err = UNKNOWN_DST_ID
Apr 30 01:38:47 (none) user.crit syslog: [DPM] Q: 976, 3916.702, [APT] E: 976, adapter_main.c:14089, fail WdwGetWpsCfg(), ret: Error
Apr 30 01:38:57 (none) user.err syslog: [DPM] E: 976, 3926.852, wdw_api.c:2964, fail to AspIilExecute(), err = UNKNOWN_DST_ID
Apr 30 01:38:57 (none) user.crit syslog: [DPM] Q: 976, 3926.852, [APT] E: 976, adapter_main.c:14089, fail WdwGetWpsCfg(), ret: Error
Apr 30 01:38:57 (none) user.err syslog: [DPM] E: 976, 3926.862, wdw_api.c:1957, fail to AspIilExecute(), err = UNKNOWN_DST_ID
Apr 30 01:38:57 (none) user.crit syslog: [DPM] Q: 976, 3926.862, [APT] E: 976, adapter_main.c:8447, fail WdwGetRadioFeatureCfg(), ret: Error
Apr 30 01:38:57 (none) user.err syslog: [DPM] E: 976, 3926.862, wdw_api.c:1864, fail to AspIilExecute(), err = UNKNOWN_DST_ID
Apr 30 01:38:57 (none) user.crit syslog: [DPM] Q: 976, 3926.862, [APT] E: 976, adapter_main.c:8539, fail WdwGetRadioCfg(), ret: Error
Apr 30 01:38:57 (none) user.err syslog: [DPM] E: 976, 3926.862, wdw_api.c:1957, fail to AspIilExecute(), err = UNKNOWN_DST_ID
Apr 30 01:38:57 (none) user.crit syslog: [DPM] Q: 976, 3926.862, [APT] E: 976, adapter_main.c:8636, fail WdwGetRadioFeatureCfg(), ret: Error
Apr 30 01:38:57 (none) user.err syslog: [DPM] E: 976, 3926.862, wdw_api.c:2140, fail to AspIilExecute(), err = UNKNOWN_DST_ID
Apr 30 01:38:57 (none) user.crit syslog: [DPM] Q: 976, 3926.862, [APT] E: 976, adapter_main.c:8731, fail WdwGetRadioAttribute(), ret: Error
Apr 30 01:38:57 (none) user.err syslog: [DPM] E: 976, 3926.872, wdw_api.c:2140, fail to AspIilExecute(), err = UNKNOWN_DST_ID
Apr 30 01:38:57 (none) user.crit syslog: [DPM] Q: 976, 3926.872, [APT] E: 976, adapter_main.c:8901, fail WdwGetRadioAttribute(), ret: Error
Apr 30 01:38:57 (none) user.err syslog: [DPM] E: 976, 3926.872, wdw_api.c:2140, fail to AspIilExecute(), err = UNKNOWN_DST_ID
Apr 30 01:38:57 (none) user.crit syslog: [DPM] Q: 976, 3926.872, [APT] E: 976, adapter_main.c:8945, fail WdwGetRadioAttribute(), ret: Error
Apr 30 01:38:57 (none) user.err syslog: [DPM] E: 976, 3926.872, wdw_api.c:2140, fail to AspIilExecute(), err = UNKNOWN_DST_ID
Apr 30 01:38:57 (none) user.crit syslog: [DPM] Q: 976, 3926.872, [APT] E: 976, adapter_main.c:9049, fail WdwGetRadioAttribute(), ret: Error
Apr 30 01:38:57 (none) user.err syslog: [DPM] E: 976, 3926.872, wdw_api.c:2140, fail to AspIilExecute(), err = UNKNOWN_DST_ID
Apr 30 01:38:57 (none) user.crit syslog: [DPM] Q: 976, 3926.872, [APT] E: 976, adapter_main.c:9100, fail WdwGetRadioAttribute(), ret: Error
Apr 30 01:38:57 (none) user.err syslog: [DPM] E: 976, 3926.882, wdw_api.c:2140, fail to AspIilExecute(), err = UNKNOWN_DST_ID
Apr 30 01:38:57 (none) user.crit syslog: [DPM] Q: 976, 3926.882, [APT] E: 976, adapter_main.c:9290, fail WdwGetRadioAttribute(), ret: Error
Apr 30 01:38:57 (none) user.err syslog: [DPM] E: 976, 3926.882, wdw_api.c:2964, fail to AspIilExecute(), err = UNKNOWN_DST_ID
Apr 30 01:38:57 (none) user.crit syslog: [DPM] Q: 976, 3926.882, [APT] E: 976, adapter_main.c:14089, fail WdwGetWpsCfg(), ret: Error

Alguna idea antes de reiniciar el cacharro?

Gracias

[Técnico-Movistar]

Hola @kapde

Para poder comprobar la conexión y así poder ayudarte mejor, necesitamos si no te importa que nos envíes los siguientes datos a comprobar:

- Número de teléfono fijo afectado
- Nombre, apellidos y Nif/Cif titular la línea
- Teléfono y persona de contacto, por si fuera necesario
- Dirección completa (provincia, localidad, nombre y número de la calle)

Si pulsas en mi avatar te aparece la opción de "Mensaje Privado" para mayor seguridad de los datos.

 
Nos mantendremos pendientes de la recepción de la información que nos envíes.

Muchas gracias, un saludo

 
Fernando.

[kapde]

No me deja enviar privados. Me da este error:

Se alcanzó el límite de mensajes privados que puedes enviar por el momento. Inténtalo de nuevo más adelante.

[kapde]

Vale, ya me ha dejado. Datos aportados

Saludos

[Técnico-Movistar · Accepted solution]

Buenas tardes @kapde

Confirmarte que hemos recibido los datos solicitados, gracias.

A nivel de la línea nos consta todo correcto. Hemos efectuado una actualización de firmware del router, comprueba el funcionamiento y nos vas comentando.

Un saludo.

Nacho.

[Técnico-Movistar]

Buenos días @kapde

No hemos recibido mas comunicaciones por tu parte, ¿has podido comprobar el funcionamiento con la actualización de firmware que hemos efectuado?.

Un saludo.

Nacho.

[Técnico-Movistar]

Buenos días @kapde

No hemos recibido mas comunicaciones por tu parte, por lo que entendemos que ya está solucionado.

Si persiste la incidencia, nos lo comunicas y continuamos realizando comprobaciones.

Un saludo.

Nacho.

[kapde]

Si, tras el upgrade hemos dejado de observar altas latencias constantes y no hemos tenido problemas con la linea hasta topar otra vez con problemas de acceso a github.com:

https://comunidad.movistar.es/t5/Soporte-Fibra-y-ADSL/No-puedo-acceder-a-Github/m-p/4491611

[kapde]

Solo añadir que el upgrade tuvo impacto en tareas que se estaban ejecutando en nuestros servidores

[Técnico-Movistar]

Buenos días @kapde

Te pedimos disculpas por las molestias ocasionadas por el corte en la conexión, al efectuar la actualización de firmware del router.

Comprobamos que has aceptado la solución, te lo agradecemos mucho, es importante para nosotros que vuestras consultas queden resueltas y para otros usuarios es útil utilizar estas respuestas para sus dudas.

Por nuestra parte, procedemos al cierre de este hilo, para cualquier otra duda o consulta en el futuro ya sabes donde encontrarnos.  

Un saludo.