puk

[AndrewSenior]

my sim is blocked, I have all the details but I dont know the number for the sim as it is in a router. I need the puk. any help

[Técnico-Movistar]

hi @AndrewSenior.

To help you, send us the following information privately: click here

- Phone number.

- Name, surname and tax number of the holder of the line. 

We wait your reply.

Luis.

[AndrewSenior]

that's the thing I dont know the number as its was in the router I have tried to find it by putting it in a phone that's how I have blocked it.

[AndrewSenior]

all I have is the name, ssid, and nie

[Técnico-Movistar]

Hi @AndrewSenior

Send us by private these  data in this link :

- Name, surname and tax number of the holder of the line.

- ICC number is printed on the sim card.

We wait your reply.

Luis.

[AndrewSenior]

it's not letting me click the link. 

[Técnico-Movistar]

Hi @AndrewSenior

I send you the link again: https://comunidad.movistar.es/t5/notes/composepage/note-to-user-id/673706

We wait your reply.

Luis.

[AndrewSenior]

hi sent private message

[Técnico-Movistar]

Hola @AndrewSenior

Te pedimos disculpas porque al tratarse de una gestión de PUK de AFR no se puede tramitar, ya que aunque es una tarjeta móvil, se trata de un numero fijo, por lo que funciona de forma diferente ¿Has intentado realizar un reset de fabrica del router (manteniendo pulsado el hueco trasero de: Reset, con algo punzante durante unos 20 segundos) , por favor?

Un saludo

Nieves

[Técnico-Movistar]

Hi @AndrewSenior.

As my partner Nieves has indicated, the PUK of the AFR line is not possible to facilitate, for this a technician would have to go. For our part we close this post and in case you have any breakdown or another query start a new thread so that we continue to attend you.

Greetings.

Galder.