Invoice and Offer ??

[AlanSunderland]

I clicked on your offer of ADSL in August (14,90€ for 12 months) and you have charged me 35,53€ for the last two months. This is more than before I selected the offer.  Please advise if you actually have any offers.  I would like my next invoice to refund me for the overcharge on the last 2 invoices as well as charge the correct, discounted price for the next 10 months. 

If I am not eligible for the discounted price, I can take my business to a different company who can offer me a service at a much cheaper price.

many thanks

[Marcos2016]

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@AlanSunderland  ha escrito:

I clicked on your offer of ADSL in August (14,90€ for 12 months) and you have charged me 35,53€ for the last two months. This is more than before I selected the offer.  Please advise if you actually have any offers.  I would like my next invoice to refund me for the overcharge on the last 2 invoices as well as charge the correct, discounted price for the next 10 months. 

If I am not eligible for the discounted price, I can take my business to a different company who can offer me a service at a much cheaper price.

many thanks

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Hello,

I recommend that for your case call the commercial service: 1004.

Best regards.

[Comercial.Global-movistar]

Hola @AlanSunderland

Lo lamento pero en la comunidad sólo podemos atenderte en castellano, si necesitas atención en inglés debes contactar con 1004.

Un saludo

Vero