Dear MoviStar, I'm sorry for writing in English, my Spanish is not good enough to express all my emotions correctly. I do not have internet connection at my pace for 3 weeks already. On the very first day I contacted the support team to claim the problem. they told me that way a common problem for my area and it was given the highest priority. So, priority in Spain means 7 week of waiting....but ieevn though the common problem was solved, I still didn't have connection. So, I contacted the support team once again, and the registered my problem individually and assured to get back to me within next day. That was 2 weeks ago.. Apparently, no one got back to me. Since them I've been talking to support team every day. I heard so many different things about the way of solving it: some simply registered the problem once again and promissed that technicialns will contact with me within next 24 hours (never happened), some said there is no use of regstering the same problem twice, some simply terminated the chat with me and only one manager apologised for the cause inconvennces...But they all said that the problem will be solved asap. Well, for me asap doesnt mean 3 weeks... I'm pretty sure, that even leaving my message here wouldn't make any different to restoring internet connection at my place. But at lease, I can kindly ask you to revise the vocabulary your support chat nas been given... thank you!
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