Broadband es despacio

[johnmitc]

Hola amigos

Habló poco Español. Así que, ¿puede alguien que hable inglés me ayude?

I live in Tenerife. I have a Fusion account (National calls and internet) with Habláya which is part of Movistar.  Despite complaining, my broadband speed is between 0.80Mbts and 1.6Mbts.  Movistar says this is normal for the area but my neighbours get 5Mbts, Can anybody help me please? Movistar wont!

Mucho gracias,

Johnmitc 

[JuanC-Movistar]

Hi johnmitc, pass me a private message with the ADSL phone number and The ID of the owner of the line. Leave your router on and I will test the line on monday morning.

Regars.

[JuanC-Movistar · Accepted solution]

I have tested it and I upgraded your line to 6Mb, this is the maximum speed with the parameters of your line.

Regards.