Subtítulos del canal Stingray Classica (109)
Buenos días, Sería bueno que los subtítulos de Stingray Classica fueran "opcionales", es decir, que no estuviesen "impresos" en la pantalla, sino que existiese la opción de activarlos o no mediante ...
Foro
Stingray Classica contesta que los problemas son de Movistar, y que no tienen problemas con otras plataformas. Incluyo copias de su respuesta.
Si es así, han escogido el proveedor adecuado? Porquè han cambiado el que había?
Stingray Support (Stingray Classica)
Jul 20, 03:19 EDT
Dear Xavier Sardá,
Thanks for contacting Stingray Classica. Indeed there have been some issues with the subtitles at Movistar last few months and these problems still persist. In short, the system of Movistar is not compatible with our subtitles and so far Movistar doesn't want to update their system, which can be solved easily. We are doing everything to make implement this update. At the moment we are stuck in a situation with Spanish subtitles branded on the screen. Sadly, our viewers still can't use the option to choose subtitles and six languages that we are able to offer to dozens of other providers around the world.
We advise our dear viewers to write to Movistar in order to let them know it is important to bring back the optional subtitles under the Stingray Classica channel. Hopefully the situation will improve as soon as possible.
Regarding the subtitles being half on the screen. Does this problem still persist with every opera? We thought all subtitles would be visible in Spanish on screen at this moment. Thanks in advance for your reply.
Kind regards,
The Stingray Music Support Team
Stingray Clasica sigue contestando que Movistar no se mueve, es ineficiente,... vosotros mismos, traducid del inglés.
Copio Mensaje recibido.
En cualquier caso no creo que los clientes nos merezcamos tanta incompetencia, porque al hablar con el chat de temas técnicos, todavia tienen las narices de decir que todo funciona bien y a ellos no les consta ningun problema. Lastima no pueda pasar una copia del chat.
Stingray Support (Stingray Classica)
Jul 20, 09:10 EDT
Dear Xavier Sardá,
Thanks for your quick reply. To answer your question: Yes, our system is totally different from the old Classica. Eventually all things will run well with Stingray Classica, this is already the case with almost all providers worldwide that made the switch from Classica to Stingray Classica. Only the switched from Classica to Stingray Classica at provider Movistar is a difficult one at this moment.
There are very detailed technical issues that need to be solved in order for the subtitles to work. It may sound easy to solve subtitles, but we need full collaboration from the technical department at Movistar to solve this issue as quickly as possible. Again, we are very sorry for the inconvenience and understand the optional subtitles are essential for our audience and the quality of our product.
Kind regards,
The Stingray Music Support Team
