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Avatar de 91 802 59 00
91 802 59 00
Más integrado que la RDSI
03-01-2023

Firewall

Dear Support,

 

we have an active Fusion Digital service (connection+VOIP). In order to have the same standard around all companies of our group (multinational) we added a firewall in our network and after this activity the calls randomly stops and the VOIP session seems to have the phones no more registered.

The actual network configuration is with Movistar router connected to the firewall (1 port) and two switches (1 mixed phones+PCs and 1 only for PCs) connected to the firewall.

We tried to call multiple times all support numbers of Movistar but we didn't receive any technical information.

Could you please help us?

 

Thank you

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  • Avatar de Comercial Telefonica Empresas
    Comercial Telefonica Empresas
    Comercial Empresas
    05-01-2023

    Hello.

     

    For the question you are asking, you should contact your personal advisor at 1489.

    If you are calling from abroad, you can contact 0034 609 90 1489

     

    Thank you for participating in the Telefonica Empresas community.

     

    A greeting