No puedo hacer llamadas desde Portugal

Question

Buenas tardes, llevo dos días en Portugal y no puedo llamar, pero sí recibir llamadas. He llamado desde el hotel y desde una cabina al teléfono 900104263 (que ya sé que es un departamento comercial), pero el equivalente al 1004 desde el extranjero 699991004 no funciona de ninguna de las maneras. Desde España mi hermano ha llamado al 1004 y le dicen que todo está bien, el roaming activado, pero yo sigo sin poder llamar.
He visto mensajes por ahí parecidos. En estos momentos después de varias llamadas a Movistar, sí, al departamento comercial, me vuelven a dar el otro teléfono y encima me preguntan si he marcado el 0034 delante. Encima de no solventarme el problema, me toman por [....]. El trato recibido es pésimo, y encima el problema lo sigo teniendo.
Mi última alternativa es esta. Y lógicamente si no consigo llamar antes de irme, la solución será cambiarme de compañía. La impotencia es bastante grande y el funcionamiento de Movistar en el extranjero con un problema, nulo.

TécnicoMóvil-movistar · Answer

Hola&nbsp;&nbsp;AnaSe&nbsp;

&nbsp;

Bienvenid@ a la Comunidad Movistar.

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Ante todo disculpa las molestias ocacionadas.

&nbsp;

Para que podamos ayudarte y hacer las revisiones oportunas, indícanos por privado los siguientes datos:

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.- Nombre y Nif del titular de la línea.

.- Número de Teléfono afectado

.- Marca y Modelo del terminal.

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Los operadores con los que hay acuerdo en Portugal son los siguientes:

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.- MEO

.- Sonaecom Optimus

.- Vodafone Telecel

&nbsp;

Sería conveniente que cambiaras manualmente el operador de red.

&nbsp;

Para enviarnos un mensaje privado, pulsa sobre TécnicoMóvil-movistar y luego a la derecha en Enviar un mensaje.

&nbsp;

Un saludo,

&nbsp;

Sonsoles

TécnicoMóvil-movistar · Answer

Hola&nbsp;&nbsp;AnaSe

&nbsp;

Recibidos datos, no detectamos en la línea ninguna restricción que pueda afectar al roaming, si no te importa, cuando puedas prueba a restablecer los ajustes de red el terminal iphone, para hacerlo se accede a Ajustes/ General/ Restablecer/Restablecer ajustes de red, te solicitará el código de desbloqueo de tu iphone y se reiniciará el terminal sólo, una vez se vuelva a encender prueba la línea para ver si permite llamar marcando el 0034 y la numeración como lo haces siempre.

&nbsp;

También puedes probar a cambiar manualmente el operador de red, desde el menú de Ajustes//&nbsp; Operador// Desactiva Automático, y aparecerá el listado de las redes disponibles, escoge una que no sea MEO.

&nbsp;

Un saludo,

&nbsp;

Sonsoles

Comercial.Global-movistar · Answer

Hola AnaSe

&nbsp;

Con las indicaciones que te hemos facilitado¿has podido realizar llamadas desde Portugal?

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No puedo hacer llamadas desde Portugal

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