Is the router overloaded?
Mi esposa trabaja desde casa y depende de una buena conexión a internet. Al revisar la configuración del módem, encontré que hay algunos problemas. Versión de hardware: REV4 Versión de softw...
Foro
Gracias, su respuesta tiene sentido. Busco razones por las que se interrumpe la conexión a internet durante unos segundos, minutos e incluso horas. Nuestro servicio es nuestra fuente de ingresos, y cuando mi esposa no puede comunicarse durante horas al día, no podemos trabajar.
Mis ideas eran similares a las que usted describió, pero también busco alguna manera de reducir el tiempo de desconexión a internet. Nos comunicamos con Movistar, pero no obtenemos mucha respuesta. Nuestro idioma principal ahora mismo es el inglés y la comunicación es difícil.
Hacemos lo que podemos, y estoy seguro de que los técnicos de Movistar también. Me gustaría asegurarme de no estar perdiendo ninguna oportunidad para ayudar a mantener nuestra conexión. El router está al aire libre para una buena circulación de aire. Pensé que podía hacer más. Quizás no.
Gracias.
Buenas aefriot
Vamos a intentar aislar el problema, ya que por lo general la conexión de fibra suele ser extremadamente estable.
-Lo primero a tener en cuenta, y no es baladí, es cual el sistema de conexión que se usa, es por WIFI o se está mediante un cable directo al Router?? Puede ser mucha veces una pregunta de relleno para muchos, pero tiene un peso enorme. Esto es lo primero a tener en cuenta. Dado que la física pura y dura nos impide poder fiarnos de WIFI, la única manera de mantener siempre una conexión estable y sin problemas es por Cable. WIFI está bien para dispositivos de alta movilidad, pero para un uso donde requerimos una estabilidad total, la única opción es cable.
-Además del Router de Movistar, existe algún otro dispositivo intermedio en la red? Un Switch, AP, Repetidor...
-Cuando dices que la conexión a internet se interrumpe, sucede en todos los dispositivos de la red?? Ya sean WIFI o cable?? Únicamente sucede en un dispositivo particular??
-Hablas incluso de minutos y horas!! Se restablece solo??
-Has mirado si aparece la luz de "alarma" en el HGU que podría indicar una falta de potencia en la fibra?? Cuando vuelva a suceder mira la potencia recibida: https://192.168.1.1/instalacion
Saludos.
We have both connections, wifi and Ethernet. Internet access is dropped simultaneously by both Wi-Fi and Ethernet. Restarting your modem does not guarantee your internet connection. If I remember correctly, we have had two internet outages in the last two weeks that lasted more than 6 hours. In the last few days, the internet has worked well. Before, we could have cuts of seconds to minutes several times a day. If left alone, the modem is reconnected.
There are currently no additional devices on our network. I'd like to add a wired connection to the router for my wife's office to make sure she gets the maximum fiber speed and has the best access to the other devices on the network at home. Do you have any suggestions on which device would allow a good extension of the internet to your workplace? You'll need a switch and an access point in a single unit.
The fiber connection is -20,132 dBm. It's not great, but it's usually enough for a stable connection. I've been told that the Askey RTF8225VW is underpowered, but this, coupled with its low optical power, could be a problem.
Thanks for reviewing this with me.
As far as I know, the internet went down once this afternoon for a brief period. We hadn't noticed any disruption in the previous two days. But we don't use it continuously. The last three days have been better than the last month or even more.
Here's a summary of the findings.
Problem: Intermittent fibre connectivity problems in the Movistar service. Wi-Fi and LAN service connects to the modem, but not to the internet. (Askey modem/router RTF8225VW)
Team:
Model No.: RTF8225VW
Firmware: ES_g2.5_RTF_TEF004_V3.13
Serial number: A08A06658840
MAC: A0:8A:06:65:88:40
Findings:
Optical reception power: -20,000 dBm. Within GPON specifications (approximately -8 to -28 dBm), but on the low end.
Optical transmit power (OLT side): "Not available" — not available for this router.
System logging enabled with warning level, ip1 interface (WAN), running continuously for approximately 42 hours without reboots. Log review results: No signal loss (LOS) or frame loss (LOF) events were recorded. A WAN/PPP negotiation cycle occurred during the initial boot, which completed successfully (connection status 0→1→2→3, IPv4 address obtained). There have been no WAN session drops or PON re-enrollments since then.
Conclusion: No optical alarms or link drops were recorded at the PON layer during the recording period. This points to the router itself (rather than the fiber line) as the most likely source of instability, although no event has yet been recorded during an actual service outage.
If uninterrupted service is restored, we will greatly appreciate it and will be happy to continue our services. I understand that our poor knowledge of Spanish can be an inconvenience, but at the insistence, Movistar put our technical support staff at our disposal.
Perhaps what has already been done has solved the problem? Let's hope so. We haven't had any unexpected disruptions recently. With any luck, the service will remain stable.
Thank you!
