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Avatar de pag0300
pag0300
Yo prob茅 el VDSL
23-07-2020

Can not reach my router from external

I have problem to access my router from external.
I use to access port 80 to reach the router and to do some settings, but now it says that the server does not answer.

I have also several port forwarding set up in the router and most of them are working, but when I use port 83 from external to reach a service in my net, I also get the reply that the server does not answer. I tried to changed to port, both on the service and in the router to 8081, but I got the same result. I have now changed it back again to 81.

Other services works, e.g. 8089, 8088, 21, 8090, 8091.
port 81 works from the LAN-side and the router is accessable from the LAN-side using 192.168.1.1

16 Respuestas

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  • Avatar de pag0300
    pag0300
    Yo prob茅 el VDSL
    28-07-2020

    Finally I found why I could not open some ports in my router.

    The router I have has some bug in its firmware. I run
    Fabricante: Observa
    Modelo: OBSERVA RTA
    Firmware: BHS_RTA_ES_05

    When I use my routers web interface from my internal LAN and open ports, it looks OK and I can see the ports int the list of open ports and which internal IP it is connected to.

    Browsing on the movistar website, I finally found a way to connect to my router from the external internet using https://www.movistar.es/ConfigRouters/Alejandra/MiConfiguracionActual

    but in this list of open ports, none of the ones I added lately was listed. I opened the ports from here and saved it to my router and suddenly it started to work.

    So there is a bug in the internal web interface on the router.

  • Avatar de pag0300
    pag0300
    Yo prob茅 el VDSL
    28-07-2020

    How do I reach technical support? Is this the only way?

  • Avatar de RAYDEN
    RAYDEN
    Yo prob茅 el VDSL
    24-07-2020

    Hello again pag0300 

     

    So you have ADSL connection or optical fiber?

     

     

  • Avatar de pag0300
    pag0300
    Yo prob茅 el VDSL
    24-07-2020

    Thanks for the prompt reply RAYDEN 

    Since I am not at my Casa now, I can not really be sure about the router I have, but I think it is a Comtrend 536x. AS I wrote in my earlier note, I was earlier able to login on my router from external on port 80, but not any longer. I was also able to reach a service on my LAN by the open port 81, which is open in the router and forwarded to the internal IP on port 81. I have several services on my LAN and these works perfectly. On the same IP address, the service on port 81 runs on, I also have a ftp-server running, which I can reach on port 21 without any problem. So these are my problems:

    1. To login on my router from external

    2. To reach my service on port 81. I can reach the service from the internal LAN. I have also tried to disabled all firewalls and antivirus software. No change 馃槥

  • Avatar de RAYDEN
    RAYDEN
    Yo prob茅 el VDSL
    23-07-2020

    Hello pag0300 

     

    Welcome to MOVISTAR COMMUNITY...where we try to solve your service issues and questions. 

    First of all, is that we only work here in the Spanish language in general... but we can try a long shot in English 馃槈

    Let me see...

    What model of router you have? see this ROUTERS 

    Depending on de router model the way to activate remote access is different as well not all routers allow remote access for users

    So what you need remote access to your router and all devices in your LAN, is that correct? 

     

    Cheers