Fibra Otica - Inefficient Suport

Hi, 

I hired Movistar last Monday (24/08/2020), the modem arrived on Thursday (27/08/2020), but the internet didn't work. 

I follow all the instructions in the manual, but despite the wifi being activated there was no internet and the last light on the router was intermittent (raton). What follows to that issue is my several attempts to get Movistar help and attention and it is just absurd how this system is made to get you out of your nerves and keep you in an infit loop of inefficiency. 

1. I can not access my Movistar, because it says my profile doesn't exist. I registered with my passport, and I still haven't received the contracted fixed phone number. 

2. When you call the movistar attention hotline they ask you ID (NIF or NIE) or your Fixed number. As I don't have a number and I registered with the passport I can not get the support 

3. When you try the online chat it keeps you waiting and waiting until it automatically ends (I have the print screen of my several tries) 

4. I went all the way to a Movistar store to ask for help and the person was very nice and helped me to register a complaint, told me that someone would contact me in 24 hours. What didn't happen. 

5. I called the commercial line and the person told me that my line was inactive (after so many days, unbelievable) and that it would be activated in 24 hours. That was yesterday morning. 

6. A technical guy called me yesterday in the evening to make a few tests on my router ( remove the cable, plug the cable, change the cable, reset, get on the router-id link, ......) After 1hour on the line, it was still not working and the guys said that someone would call me today in the morning to check it again. 

7. Today, 1/09, someone called me 10am, and told me that my line is already activated (regardless the fact that I still don't have a fixed phone number/line neither can access my Movistar), and for 1 hour went through all the same tests from yesterday ( remove the cable, plug the cable, change the cable, reset, get on the router-id link, ......) again, didn't work. She asked me to wait 30 minutes and she would call me back. 

8. 30 minutes later another lady calls me and says that she is going to test my router. Without knowing any of the historical, she askes me to remove the cable... Like seriously?  I refused to spend another hour doing exactly the same dumb thinks like a robotized "help" that doesn't want to solve an issue only checkboxes and say that they are contacting me to fix the issue. 

I still don't have internet, and I believe it is just absurd that I can not access the login space on "mi movistar", I still haven't received the number of my phone line, I have a modem for 5 days but can't use it. I am really tired. Has anyone gone through a similar issue? 
Movistar, I work remotely and I really need my internet, can someone please give me an effective solution? 

Thank you