¡Hola!
We usually use spanish on this forums but we understand you need to explain the problem in english, no problem!
This forum is dedicated to resolve technical issues related with @telefonica.net Movistar.es or @infonegocio.com email adresses. It seems your inquiry is a billing issue, so we recommend you to ask this information through the Atencion Comercial forum, where you can choose which kind of contract did you have with Movistar and open a new thread there and they can guide you with your billing problems.
https://comunidad.movistar.es/t5/Atenci%C3%B3n-Comercial/ct-p/atencion_comercial
Best regards,
Soporte Correo