Buenos días, no pude resolver el problema desactivando la red 5G.
No puedo enlazar el dispositivo que antes de la actualización del router tenía conectado y me funcionaba correctamente.
Del soporte técnico me dicen esto pero es complicado para mí:
1.
2. 1) 2) 3) 4)
3. 1)
2)
3) 4) 5) 6) 7)
😎 a) b) c) d) e)
f)
4. 1)
2)
5.
Please LED status:
Flashing rapidly- go to 2
Flashing slowly- go to 3
Turn off- go to 4
Flashing slowly intermittently- go to 5
Please follow below steps to do trouble shooting:
make sure smart phone is connected with 2.4 GHz
take smart phone, device and router close to each other then try again to set up device
router’s Wi-Fi setting is b/g or bg mode
long press reset button for 4-5 seconds until LED flashing 4 times intermittently, which means device is in AP
mode then set up device
Please follow below steps to do trouble shooting:
No special characters or non-English characters are included in the router SSID or password. We
recommend to use English characters and numeric , and length should not exceed 32.
Disable blacklist, whitelist, MAC address binding, etc. in router Wi-Fi settings. It is recommended to add
device MAC first then enable these settings but this may cause device offline; The distance between the router and the device should not be too far.;
Make sure the router's 2.4G WiFi signal is on
Make sure the router has DHCP service enabled
If the router is connected to more than 30 devices, please disconnect some devices then set up device
Following the instructions in App, reset the device to AP mode (long press reset button for 4-5 seconds until LED flashing 4 times intermittently) then set up device
If the above methods still do not solve the problem, then please try mobile phone hotspot as following: Prepare two phones ;
Turn on "mobile hotspot" in the phone A, and set the WiFi name and password
Connect phone B to the hotspot of phone A;
Open App and click on add device to see if it can be set up;
If set up is successfully by above steps, but failed when mobile phone is connected with router,
then try to restore the router to factory settings;
If tried steps a) to d) but still failed, then the equipment may be faulty. It is recommended to contact the
seller to return this device.
Please follow below steps to do trouble shooting:
If the device sales region and the account server are inconsistent, please use the products in the sales region
where the account server is registered, or delete the current App account, re-create an account, select the region where the device is sold, and then re-configure the network.
If the device sales area and the account server are the same, please check whether AP isolation is enabled in the router background and disabled it; if it is not enabled, close the App from backend. Ensure mobile WiFi and device WiFi are the same. Click the "Add Device" on the App homepage for several times. After confirming the information, the device will pop up after loading. If there is still no device, please go to step 3.
Please try below steps:
When the blue LED is in the AP mode (LED flashing 4 times intermittently), open the app and enter the AP
Cannot set up device
network configuration status according to the prompt message to set up device. Succeeded-
Failed- Take mobile phone, device, and router close together, and set up device. If fails again, please go to step 3.
gracias por vuestra ayuda
