Hello
How do I submit a complaint in English please?
I have called and spoken to a Movistar agent and he gave me the email address escribenos@telefonica.com however, when I email my complaint, I receive an automatic response telling me that the email address has not been available since January 2020.
Why would the Movistar agent give me this incorrect email address? I need to make a complaint and wait the 30 days so I can escalate to the Industry officials.
Thank you.
Hola nicky_mil,
Sentimos informarte que desde la Comunidad no atendemos en inglés.
Un saludo
Mercedes
Hello again,
From what I have read in this site only give support in Spanish. However, I found other site, here two links: https://gethuman.com/help/Movistar
https://gethuman.com/email/Movistar/report-new there yes gives support in English, but I not sure of security from website. An advice, in your first message you don't give his Personal Data in case they won't answer at least they wouldn't have your Data. Being a service where somebody can to search for services and companies dedicated to telephony, maybe they could only collect information from you. That's all we've found in English.
Sincerely.
Thank you but I live in Spain and have a Spanish contract.
They have no way to complain? That is wrong.
Hello.
Excuse me, but I think that I have a bad news for you. Unfortunatly, here only support in spanish language. According others links that others asked before you. Nevertheless, if you live outside Spain can you try call with number 34 699 991 004 .Be carefull with taxes of call, it depends of every country. It's possible that you have problems to contact with this number, only try again. Here a link for more information https://comunidad.movistar.es/t5/Bienvenida-y-Noticias/can-someone-help-me-in-english/m-p/3788925#M76918
I hope I helped you.
Sincerely.
